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Hanoi Crystal Hotel, Hanoi

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From22US$ /night
Check-in
29Jan2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Hang Thung Str., Hoan Kiem Dist, 9 A, Hanoi, Vietnam, +84

Hanoi Crystal Hotel is a 3-star family-friendly hotel situated in the heart of Hanoi's Old Quarter. Its prime location offers easy access to Vietnamese craft shops and casual eateries serving local favorites. The hotel features 35 well-appointed rooms, designed for comfort and convenience. Notably, it provides a range of amenities, including an onsite restaurant and recreational options.

Location

Located in Hoan Kiem, the hotel is within walking distance of local attractions like Hoan Kiem Lake and Hanoi Night Market. It is a convenient 0.5 miles from Cho Dong Xuan Market and 1.1 mi from Hoa Lo Prison Museum. Transportation options include a roundtrip airport shuttle and a train station pick-up service, enhancing accessibility for guests.

Rooms

Each of the 35 rooms is air-conditioned and includes a private bathroom equipped with a bathtub and rainfall showerhead. Rooms feature modern conveniences such as a minibar, flat-screen cable TV, and separate sitting areas. Complimentary amenities include bathrobes, designer toiletries, and 24-hour room service. Some rooms also offer private balconies with city views.

Eat & Drink

The hotel's onsite restaurant serves a variety of international dishes, ensuring guests have dining options throughout their stay. A coffee shop/café is also available, offering light snacks and drinks. The bar/lounge area provides guests with a place to relax and enjoy their favorite beverages. Room service is available for those who prefer in-room dining.

Leisure & Business

Hanoi Crystal Hotel offers recreational amenities, including bicycle rentals for exploring the city. Guests can enjoy the city views from the hotel's terrace. Business travelers benefit from complimentary wired Internet access, a computer station, and express check-in services. Additional conveniences include concierge services and childcare options.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Room
Max:
2 persons
25 m² 
Bed options:
2 Single beds
Shower
Bathtub
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Deluxe Room
Max:
2 persons
28 m² 
Bed options:
2 Single beds
City view
Shower
Heating
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Triple Room
Max:
3 persons
32 m² 
Bed options:
1 King Size Bed
City view
Shower
Bathtub
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Getting around

A list of all available modes of transport

City Center
Hanoi2000 ft
Airports
Noi Bai International (HAN) 15.8 mi
Cat Bi International (HPH) 72.0 mi
Train
Ha Noi Railway station 1.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Elevator
  • Currency exchange

Services

  • Room service
  • Dry cleaning
  • Shoe shine service

Dining

  • Continental breakfast
  • Bar/ Lounge area
  • Free breakfast

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Sitting area
  • Tea and coffee facilities
  • Mirror
  • Ironing facilities

Bathroom

  • Bathtub
  • Free toiletries

Media

  • Flat-screen TV
  • In-room computer
  • HBO available
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Location

Hang Thung Str., Hoan Kiem Dist, 9 A, Hanoi, Vietnam, +84
Map view
Hang Thung Str., Hoan Kiem Dist, 9 A, Hanoi, Vietnam, +84
Nearby
Dinh Tien Hoang St.
Temple of the Jade Mountain
1400 ft
Hang Duong
Hanoi Night Market
1700 ft
Broadway Theatre
Thang Long Water Puppet Theatre
700 ft
87 Ma May Street Hoan Kiem District
Ancient House
1300 ft
French Quarter
1900 ft
16 Le Thai To
Statue of King Le Thai To
1600 ft
Hang Dau Street
500 ft
Restaurants
New Day Restaurant
1400 ft
72 Ma May Hoan Kiem
Garden House Restaurant
700 ft
25 Hang Be Hoan Kiem District
Bun Cha Ta
900 ft
21 Nguyen Huu Huan Street Old Quater
Viet Garden Cuisine Restaurant & Cooking Class Center 1
700 ft
25 Hang Be 2nd Floor
Nang Cafe
300 ft
45 Nguyen Huu Huan
Cong Caphe
700 ft
35A Nguyen Huu Huan Ly Thai To
Aubergine Cafe
800 ft
16 Hang Be Hoan Kiem
Che Ngon
300 ft
93 Nguyen Huu Huan
Sen Trang An Vietnamese Restaurant
500 ft
43 Hang Be 2nd floor

Reviews and Ratings

Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Great location
Friendly staff
Moldy rooms
Limited dining options
6.8/10
Nice
Rooms
5.6
Location
9.3
Service
7.7
Dining
6.3
Guest reviews
6.8/10
based on 15 reviews
6.9
6.9/10based on 1245 reviews
Glen
United States of America, September  2024
7.0/10

I had a mixed experience at this hotel. The location is truly great – just a short walk to Hoan Kiem Lake and other attractions. The staff was friendly and offered lots of helpful suggestions, but the rooms had a noticeable smoke smell despite being a non-smoking room. While the price was reasonable for the area, the rooms could definitely use a makeover.

Rooms
6.0
The rooms were very spacious, but they had a smoke smell even though I requested a non-smoking room. They could really use a fresh look.
Service
7.0
The service was generally good, with staff being very helpful in suggesting activities and accommodating my needs due to a physical disability. It would help if they smiled a bit more, though.
Location
9.0
The location is perfect, just a few minutes walk from Hoan Kiem Lake and many attractions in the Old Quarter. However, it's situated in a somewhat rough neighborhood.
Dining
7.0
The dining options were a bit limited, but the breakfast included fresh fruits and a good variety of egg and noodle dishes.
Facilities
6.0
Facilities were reasonable overall, but they could use some updating as well to feel more modern and appealing.
Jim
United States of America, September  2024
6.8/10

I had a mixed experience at this hotel. While the location is fantastic with easy access to major attractions, and the staff went above and beyond to help during our stay, the room condition left much to be desired due to musty smell and mold issues. Overall, it's a convenient place with decent service, but improvements are definitely needed in the room quality.

Rooms
5.0
The rooms were spacious and had large windows that allowed for fresh air, but I encountered a musty smell when entering and noticed black mold on the walls and ceiling due to a leak.
Service
9.0
The service was truly commendable as the staff was always ready to assist and even helped us exchange money and book a trip to Ha Long Bay.
Location
10.0
The hotel is in a stunning location, right in the heart of the old quarter with quick access to Hoan Kiem Lake and the vibrant weekend night market.
Dining
5.0
The dining experience was average with not a lot of variety available, and I found the options to be lacking overall.
Facilities
6.0
Facilities were basic; however, they did provide room service and dry cleaning which was useful during our stay.
Great location
Moldy rooms
Elizabeth
United States of America, August  2024
5.8/10

The hotel has a decent location, fairly close to key attractions, and the staff was accommodating. However, the conditions of the rooms were quite disappointing, with cleanliness issues and old facilities. The dining experience was acceptable, although the breakfast could use improvement. Overall, it feels like a place that could provide better value for money given the conditions.

Rooms
5.0
The rooms were a letdown. They were not as clean as expected, with an old bathroom that had broken fixtures.
Service
7.0
The service was decent; the staff were courteous and helped us when needed, but not always as helpful as I would have hoped.
Location
8.0
The location is good, just far enough from the hustle and bustle but still conveniently close to popular spots.
Dining
5.0
The dining experience was okay, but the breakfast options were quite limited, which was disappointing.
Facilities
5.0
Facilities were lacking in maintenance, which was surprising for a hotel that's supposed to be above average.
Floyd
United States of America, August  2024
7.0/10

I had a mixed experience at the hotel. The location is fantastic, right in the heart of the old quarter with plenty to do nearby. The service was outstanding – the staff went out of their way to help, especially with my travel needs. However, the rooms could have been cleaner, with some spider webs and a damp smell that bothered me a bit. Overall, it’s a good value for the price, but there are areas that could use improvement.

Rooms
5.0
The rooms were spacious but not very clean, with spider webs and a bathtub that needed some attention. It also had a bit of a damp smell. However, it was well equipped and adequate for our short stay.
Service
9.0
The service was friendly and attentive. The staff helped me a lot, especially with tips for things to do and managing some travel adaptor issues.
Location
8.0
The hotel is in a stunning location right in the middle of the old quarter, making it easy to walk to many of Hanoi's attractions. However, it was quite noisy at times.
Dining
7.0
The breakfast was a nice assortment of Vietnamese and Western foods, with fresh fruit and pastries, which I enjoyed.
Facilities
6.0
The facilities were decent and met my needs, but nothing stood out as exceptional.
Harry
United States of America, August  2024
6.6/10

The hotel had a great location, just the right distance from the hustle and bustle, making it feel a bit more relaxed. The rooms were decent, though not as shown in the pictures, and I did notice some smoke smells despite asking for a non-smoking room. The staff was friendly, but I found their constant push for booking tours a bit overwhelming. Overall, it was a fair experience for the price, but there were definitely some areas that could use improvement.

Rooms
6.0
The rooms were okay for the price we paid but had a lingering smoke smell even though I requested a non-smoking room. It wasn't exactly as depicted in the pictures when I booked.
Service
7.0
They were helpful when I needed to switch rooms, though.
Location
9.0
The location is fantastic, being just far enough from the busy areas to be quiet, yet close to various attractions, including shopping markets and halal restaurants.
Dining
5.0
The breakfast options were quite limited, which was a bit disappointing. There wasn't much variety other than some fruit and bread, though they did have some traditional Vietnamese dishes.
Facilities
6.0
The facilities were decent but not particularly standout. It felt more like a small boutique hotel, which had its charm but lacked luxury amenities.
C.
United States of America, July  2024
7.4/10

I really enjoyed my stay at this hotel, which has a great location in the heart of the Old Quarter, making it easy to explore all the main attractions. The rooms were small but perfectly adequate for my short visit, and the staff were incredibly welcoming and helpful. However, I did notice some cleanliness issues and the dining options were rather limited. Overall, it offered good value for money, especially given its convenient location.

Rooms
7.0
The rooms were small but well-equipped for my short stay, although there were some cleanliness issues like spiderwebs on top of the cabinet.
Service
9.0
The staff were welcoming, warm, and very helpful, assisting us with recommendations and even booking our bus to Ha Long Bay.
Location
10.0
The hotel is ideally located just a short walk from Hoan Kiem Lake and the hustle and bustle of the Old Quarter, with quick access to various attractions.
Dining
5.0
The dining options were quite poor with limited variety, and I found the breakfast offerings lacking, especially in the morning.
Facilities
6.0
The hotel had decent facilities but nothing particularly outstanding.
Charles
United States of America, July  2024
8.0/10

The hotel is in a fantastic location, very close to the old quarter and easy access to Hoan Kiem Lake. The rooms are clean and come with everything you need, although some had a noticeable smell of cigarette smoke, which wasn't great. The breakfast was wonderful and the staff were super friendly and helpful, making for a pleasant stay despite a few drawbacks like weak air conditioning on the top floor.

Rooms
7.0
The rooms were small but clean and had everything needed. However, one of our rooms had a strong smell of cigarette smoke that was quite unpleasant.
Service
8.0
The service was really nice with friendly and helpful staff. I appreciated the good Wi-Fi and the nice buffet breakfast they offered.
Location
10.0
The location is perfect, right on the edge of the old district, with street vendors and fruit stalls just around the corner, making it very convenient to explore Hanoi.
Dining
8.0
The dining experience was decent. The breakfast was very good and I can't recommend the hotel restaurant enough for any meal of the day.
Facilities
7.0
The hotel had basic facilities which were adequate, but not particularly luxurious.
Ann
United States of America, July  2024
6.0/10

I had a mixed experience at this hotel. The location was great, with easy access to the lake and shopping. However, the rooms felt a bit neglected with cleanliness issues, and the service was hit or miss, especially with one staff member being quite aggressive. The breakfast was decent, but overall, I think there are better options out there for the price.

Rooms
5.0
The room had a nice bed but felt moldy and not clean. It smelled musty as I entered, likely due to a water leak and black mold on the bathroom walls.
Service
5.0
While most staff were friendly and accommodating, I had an unpleasant encounter with one employee who screamed at me because of a booking mix-up.
Location
8.0
The location is quite good; it's near a bus stop for the airport and walking distance to shopping and tourist spots.
Dining
7.0
Breakfast offered a good assortment of options, including Vietnamese and Western dishes, which I appreciated.
Facilities
6.0
The hotel offers basic services like room service and dry cleaning, but nothing particularly stand-out.
Andrew
United States of America, June  2024
7.6/10

I had a stay at this hotel that had its ups and downs. The location is absolutely fantastic, making it super easy to explore the area. The rooms were large and had a great view, but they could really use a makeover and had a bit of a sweaty smell. The staff was friendly and helpful, but the management seems to be cutting corners on the hotel's upkeep. Overall, the value for money is okay, but the experience could definitely be improved.

Rooms
7.0
The rooms were spacious and comfortable with a great view, but they did smell a bit sweaty and could definitely use some updating.
Service
8.0
The service was friendly, and the staff went above and beyond to help with some issues we had, but it seemed like management wasn't investing much into the hotel.
Location
10.0
The location is ideal, just a short walk to Hoan Kiem Lake, plus there are lots of shops, cafes, and restaurants right at your doorstep.
Dining
7.0
The dining options were decent with a mix of Western and Vietnamese cuisine, although the variety could be better.
Facilities
6.0
Facilities are decent but need some improvement. It’s not a luxurious setup but it gets the job done.
Alfred
United States of America, June  2024
7.4/10

I had a mixed experience at this hotel. On the positive side, the location is fantastic, true to its description, being close to the old quarter and great eateries. My room was spacious with a great view, but the air conditioning was a hassle. The service was friendly, yet at times it felt like they were trying to upsell you on everything. Overall, I found it to be a decent value for money, but there are areas needing improvement.

Rooms
7.0
My room was quite spacious with a large window offering a fantastic view. However, I did have persistent issues with the air conditioning, which wasn't ideal.
Service
6.0
The staff were generally friendly and helpful, but at times, they seemed more focused on upselling services than addressing guests' needs.
Location
9.0
The location is perfect for exploring the old streets and checking out local shops and restaurants, which really enhanced my experience.
Dining
8.0
The dining options were decent, especially the fresh pho in the mornings, but I was impressed by the ability of the hotel to operate smoothly during Tet, which is a major holiday for the locals.
Facilities
7.0
The hotel facilities seemed well cared for, though nothing overly luxurious stood out to me. I appreciated the clean environment.
Bernard
United States of America, May  2024
7.6/10

Overall, my stay was great thanks to the hotel's friendly staff and excellent location near Hoan Kiem Lake. The rooms, while clean, had some noise issues from the streets outside, making them less than perfect. The service was warm and welcoming, which I truly appreciated. However, the dining options were a bit underwhelming with limited choices. The hotel offered good value for money, but I'd recommend looking for meals outside for more variety.

Rooms
7.0
The rooms were clean but suffered a bit from traffic noise and announcements from nearby speakers.
Service
9.0
The staff was incredibly welcoming and helpful, making my stay feel very pleasant.
Location
10.0
The location is fantastic, just a short walk from Hoan Kiem Lake and the main attractions.
Dining
5.0
The dining options were very limited, which was disappointing considering we were there during Tet.
Facilities
7.0
The hotel had decent facilities, though nothing particularly outstanding.
Francis
United States of America, May  2024
8.0/10

I had a decent stay at this hotel, with a great location just a short walk from Hoan Kiem Lake and the Old Quarter. The rooms, although small, were clean and had what I needed, but the traffic noise could be a bit much. The service was absolutely lovely; the staff were friendly and very helpful. The dining options were a bit limited, especially for breakfast, but overall, it was a good value for the price.

Rooms
7.0
The rooms were small but clean and comfortable, with a homemade double bed and a single bed. However, the view was limited to either the hallway or the backs of houses, and there was quite a bit of traffic noise.
Service
9.0
The staff were incredibly friendly and helpful, always willing to teach us a bit of Vietnamese. I felt very welcomed during my stay.
Location
10.0
The hotel is ideally situated for exploring, with quick access to Hoan Kiem Lake and plenty of local eateries nearby. I loved being able to walk to so many attractions.
Dining
6.0
Dining options were decent but limited. I was impressed the hotel still operated well during Tet, the major Vietnamese holiday, but I felt the breakfast choices could have been better.
Facilities
Elizabeth
United States of America, May  2024
6.6/10

I had a mixed experience at this hotel. The location was really convenient, making it easy to explore the city, and the staff were mostly friendly and helpful. However, I was disappointed with the room due to some cleanliness issues, and the dining options could use improvement. Overall, it's a decent place but could definitely benefit from some attention to detail.

Rooms
5.0
While the room was generally clean and the bed was comfortable, there were some black mold issues in the corner, which was quite off-putting. The smell in the room made it a bit uncomfortable.
Service
7.0
The service had its ups and downs. Some staff were excellent, going above and beyond to arrange things for us, but there was one individual who seemed more focused on asking personal questions rather than helping with the buffet.
Location
9.0
The hotel's location was fantastic! It was close enough to key attractions like Hoan Kiem Lake and other restaurants, which made getting around the city a breeze.
Dining
6.0
Dining was okay but not as varied as I hoped. Despite it being Tet, the major holiday, the food options were decent; however, I expected more variety and quality.
Facilities
6.0
The facilities were fine, but nothing stood out as exceptional. They served the basic needs but could use some upgrades.
John
United States of America, April  2024
6.8/10

I had a mixed experience at this hotel. On the upside, the location was fantastic and the staff were friendly and responsive. Unfortunately, the room I stayed in was not clean and had some discomfort due to the air conditioning. It was a bit overpriced for the quality of the accommodation and amenities.

Rooms
5.0
My room didn’t look like the pictures and had a cleanliness issue that required me to switch rooms. The air conditioning was weak, making it quite hot on the top floor, and there was a strange smell, possibly due to heavy perfume.
Service
7.0
The service was mostly great, especially from Lily, Dai, and Hoang who really went above and beyond to assist me, particularly with travel problems. However, there was an incident where one staff member treated me poorly over a booking issue.
Location
10.0
The hotel is incredibly well-located, just a short walk from Hoan Kiem Lake and surrounded by shops and restaurants. The convenience of being in the center of the old quarter made it easy to explore the area.
Dining
8.0
I found the dining options to be quite good, with a nice mix of Western and Vietnamese dishes. The staff in the restaurant were helpful and friendly, making the experience enjoyable.
Facilities
5.0
The facilities were decent but not exceptional. I found some appliances broken and the overall upkeep could use some improvement.
Milton
United States of America, March  2024
7.0/10

I had a mixed experience at this hotel. The location is fantastic, just a short walk away from plenty of dining options and the beautiful Hoan Kiem Lake. The staff were truly lovely, going out of their way to be helpful. However, the room I stayed in didn't meet my expectations – it felt damp and rather musty, which made my stay less comfortable. Overall, while the service and location were highlights, the room conditions left something to be desired.

Rooms
5.0
The room felt damp and sticky, which was quite uncomfortable, especially since it seemed like we got downgraded from our original request due to an air conditioning problem.
Service
9.0
The staff were incredibly welcoming and helpful, making the check-in process smooth and enjoyable.
Location
9.0
The location is excellent, close to restaurants and central attractions, yet situated on a quieter street which I appreciated.
Dining
6.0
The breakfast buffet offered a decent selection but was a bit disappointing overall in taste and variety.
Facilities
7.0
Facilities seemed basic; nothing extra to really enhance the experience, but they were adequate.
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Rooms and Guests2 Guests, 1 Room